About ITS
Overview
The Information Technology Services Department is a unit within the Administration Division.
Our Vision
- Ubiquitous Information Technology services that is both highly available and accessible at Swinburne in support of the University’s missions
Our Mission
- To provide leadership and support in the use of Information Technology at Swinburne
- ITS will combine a strong focus on customer service and responsiveness while fostering external relationships and strategic alliances
- Reliable technology based systems and equipment will underpin ITS’s activities
Our Goals
- To continually improve our service by listening to our customer’s needs, providing sound advice and support the University’s mission through a systematic and planned approach to the delivery of IT services
Our Values
- Importance of the customers
- Common goals
- Trust
- Open, honest and clear communications
- Teamwork
- Development and support of our staff
Our Structure
In order to be more focus and effective in our service delivery to our customers, ITS department is organized into 3 sections under the ITS manager. These sections are as follows:
- Client Services
- Information Systems
- Infrastructure