Open Lab / Labs
OL-FAQ01
Open lab too dirty and noisy
OL-FAQ02
More and more students playing games and online mini games, and hope Swinburne can take serious action about it.
OL-FAQ03
Student playing games in Open Lab. Their activity disturbed other students who would like to study and do their assignment.
Replies:
We do have Lab Rules and Regulation stating that the above act is not allowed in the lab. If you happened to know the online drama or game websites, please do email us and we will block it.
The labs are also cleaned every morning by our cleaners to ensure a proper and clean environment. However, this does not excuse any littering in the labs as this clearly violates the lab rules and regulations.
Please do drop us an email at if you happened to encounter anyone committing the above act.
OL-FAQ04
5th floor open lab PC and peripherals (mouse/ keyboard) have problems or not functioning well.
Replies:
Daily checks are done on the labs to ensure the PC runs smoothly and without problems. If you encounter problems with the mouse/keyboard, do drop us an email describing the problem and the location of the PC for further action.
OL-FAQ05
Chinese language support for students to do their assignments and research.
Replies:
All labs PCs Internet Explorer 7 have a built in support for Chinese language viewing support. If you would like to change the encoding of the languages you can click on Page/Encoding/More and choose any encoding languages you need to view the materials to do your research and assignment.
OL-FAQ06
Could not use cable connection to the laptop due to the lab rules and regulation.
Replies:
For laptops, students can use Swinwifi wireless connection to connect to the internet. CDs for the client can be obtained from the Information Resource counter. A help guide on how to use Swinwifi is also included in the CD.
The username and password of the client is your student ID and date of birth in the format of yymmdd (yy=year, mm=month, dd=day e.g 3rd May 1980=800503)
If you are having issues connecting to Swinwifi do drop by to ITS Service Desk Counter so that we could assist you further.
Current locations for Swinwifi access are the
- Swinburne Cafeteria
- Building A, B, E & G
OL-FAQ07
More lab PCs as it is getting crowded.
Replies:
We are planning to open 1 extra open lab for the students to use in the near future.
OL-FAQ8
Avoid using Symantec or Norton Antivirus as it slows PC down and time consuming during boot. Try using Kaspersky
Replies:
Thank you for your suggestion on alternative antivirus software. We are currently using Symantec Antivirus as our official antivirus software. The antivirus software has performed well and has had an impact on reducing virus attacks on lab PCs.
The minor load time tradeoff is a small sacrifice for protection against virus attacks.
OL-FAQ09
PC is slow and old, upgrade required
Replies:
We do understand that some of the PCs here are rather old; we are in the midst of replacing some of the old models in the labs. Please do bear with us for the time being.
OL-FAQ10
Loss of personal data & belongings within the computer lab
Replies:
As stated in Lab Rules & Regulation, ITS will not be responsible for any loss of data or personal belonging regardless of the cause. Kindly refer to the Lab Rules & Regulation's under Term & Conditions section. The Lab Rules & Regulation document can be located on the Desktop of every PC. We would advise that you backup your data regularly.
All public accessible PC will be equipped with system restore settings to ensure all the PCs are properly restored during boot up. This is to give all users a standard environment when using the PC. This will also help to reduce the down time and PC failure due to software tempering or virus infection.
Please feel free to contact us if you have any other questions and
suggestions:
Email: servicedesk@swinburne.edu.my
Phone: 082-255000 or extension 5000