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ITS

Service Catalogue

Service: Photocopier / Printer
No. Service Description Timeline** Dependencies Remark
1 Create new user account 4 hours
  • H1S Form completed and signed by HR
  • One user account per request
2 Relocation of photocopier/printer 2 days  
  • Movement of photocopier/printer can only be made after office hours
3 Photocopier/printer user account problem 4 hours
  • user availability/room accessibility
  
4 Installation/re-installation of photocopier/printer driver 4 hours
  • user availability/room accessibility
  
5 Minor paper jam in photocopier/printer 4 hours    
6 Major problem (such as faulty harddisk, poor print-out) which require support from vendor and/or part(s) replacement 2 weeks    
7 Photocopier/printer requires change of toner 4 hours    
8 Photocopier/printer requires servicing (e.g. cleaning) from vendor 1 day
  • exclude replacement of parts
  

Notes:

**     Timeline listed is based on :

  • the time of call logged to ITS Service Desk
  • duly filled & signed form (if applicable)
  • during Service Desk operational hours