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ITS

Service Catalogue

Service: Telecommunication
No. Service Description Timeline** Dependencies Remark
1 Request for new physical phone port 2 weeks    
2 Request for new extension number 4 hours
  • T7S Form completed and signed by HOD/HOS.
  
3 Relocation of (phone) extension 4 hours    
4 Replacement of faulty phone 4 hours
  • Stock availability
  • Exclude digital keyphones and IP phones
5 Repair/replacement of phone port 2 weeks    
6 Changing of call features (access level and call pickup) 4 hours  
  •  International call, local call, internal call
7 Setup tele/video-conference equipment (with one week advance booking) 1 week
  • Availability of the room for ITS to setup equipment

  • Best effort only if last minute change of venue and time
8 Setup tele/video-conference equipment (with less than one week advance booking or no booking) Best effort
  • Availability of the room for ITS to setup equipment

 

Notes:

**     Timeline listed is based on :

  • the time of call logged to ITS Service Desk
  • duly filled & signed form (if applicable)
  • during Service Desk operational hours