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The Effectiveness of Performance Appraisal System (PAS) in Achieving the Goals of Sarawak Musuem Department (SMD) and Its Employees

Faculty of Business and Design
Master of Human Resource Management

The Effectiveness of Performance Appraisal System (PAS) in Achieving the Goals of Sarawak Musuem Department (SMD) and Its Employees
Organisations are ruled and handled by mankind and only through this manpower the organisations goals are able to be accomplished. The performance of an organisations are relying on the accumulated total of performance of the employees. Performance appraisal is considered as one of the most important practices in human resource which are usually used in managing organisations as well as assessing employees’ performance, thus, this assessment normally refers as Performance Appraisal System in both public and private organisations. Performance Appraisal System were used by the Sarawak Museum Department as the Key Performance Indicator for all staff and the department operational performance and the system has been used since the year of 2008 until today. However, does the Performance Appraisal System used by the Sarawak Museum Department effective enough to benefit the department and employees. Besides, does the employees believe that the system is effective to manage their performances to the organisation. Therefore, the employees’ perception on the effectiveness of the Performance Appraisal System is remain questionable. The previous literature shows that performance appraisals has been largely studied in several sectors in the western perspective, however, that there is a little research has been carried out in Malaysia regarding the Performance Appraisal System. Besides, there is none of the research have been conducted by Sarawak Museum Department representatives on the effectiveness of the Performance Appraisal System since the establishment of the system. The main objectives of this study are to identify does Performance Appraisal System effective enough to benefit the employees and the department, to explore the employees’ perceptions on their feeling about Performance Appraisal System, and to determine whether the employees believe that Performance Appraisal System is effective in managing their performances for the department. This research employed an exploratory research methodology by using qualitative research approach in the form of focus group interviews as methods of collecting data in order to develop an initial understanding on the problem setting. The findings show that the employees are all satisfied with the current appraisal system used and the factor that trigger them to achieve their Key Performance Indicator is job responsibility. The employees also suggested to the organisation to develop a separate set of performance appraisal system based on each individual employee, and each department.

Author: Muhammad Zakeria Bin Hattar
Publication year: 2018