FAQ

What are library’s opening hours?

Calendar/location maps	Opening hours	Calendar
Semester commences Library, 1st floor Building A & B	Monday – Friday \| 8:00am – 9:30pm Saturday \| 9:00am – 2:00pm Sunday & Public Holiday \| Closed	27 Feb – 28 May 17 Jun – 6 Aug 4 Sept – 3 Dec
Tuition and Exam Weeks Library, 1st floor Building A & B	Monday – Friday \| 8:00am – 12 midnight Saturday \| 9:00am – 4:00pm Sunday \| 9:00am – 2:00pm Public Holiday \| Closed	29 May – 16 Jun 4 Dec – 22 Dec
Semester break Library, 1st floor Building A & B	Monday – Friday \| 8:30am – 5:30pm Saturday \| 9:00am – 2:00pm Sunday & Public Holiday \| Closed	1 Jan – 26 Feb 7 Aug – 3 Sept 23 Dec – 31 Dec
24 hours study area Library, 1st floor Building A	Open 24 hours	Open 24 hours
Student study/ leisure area Ground floor Building B	Open 24 hours	Open 24 hours
BYOD Learning Space Level 4, B413 Building B	Open 24 hours	Open 24 hours

Opening hours are subject to change.
Most library services cease 15 minutes before closing time.
Users can access 24-hour areas using their Swinburne ID card after library operating hours.

What are the admission procedures during this pandemic?

Swinburne Sarawak Library is now open with limited hours of operation (8:30am – 5:30pm, Mon – Fri) for essential services and with space limitations in placed with COVIDSafe practices; on first come, first serve basis.
All library users must first proceed to Service Desk to log their attendance / entry and ask for assistance. Thereafter collect the token for seat allocation.
To prevent the spread of coronavirus and keep staff and students COVIDSafe, cleaning products are available for you to clean shared surfaces.

People are being noisy in the library, what should i do?

Feel free to respectfully let the person(s) know they are disturbing others.
Alternatively, notify us the location through Zendesk Online Chat or approach library staff at the Service Desk. We will respond immediately.

Am I allowed to eat in the library?

No. Food not allowed in the library. Only bottled drinks allowed.

How can I reserve a study group room?

The booking steps are as below:

Login to Office 365 at https://mail.office365.com and key in your student’s email: [email protected] and password.
Click the Calendar (2nd icon at the bottom left corner); double click your desired date.
Fill in the booking purpose in Add a title.
Add name of other users in Invite attendees.
Set your Start and End time (maximum is 2 hours per booking).
Click Search for a room or location and select + Browse more rooms to select one discussion room.
Click Send and you will receive an email with title “Pending Approval”.
Booking is only successful once you received the second email “Room Booking Approved”.
Collect the room key at Library Service Desk.

Is colour printing available? Any charges for printing?

There are instructions beside every printer and copier at the library. Fees and charges apply. If you need help, ask at the library service desk.

Copy card

Use your Swinburne ID card as a copy card
Cards are issued with 0 credits
Minimum top-up is RM 10.00 each time

Printing

Select print on your document as usual
Take your Swinburne ID card to the printer workstation
Swipe your Swinburne ID card to the card reader attached to the printer
Select the document(s) on the screen and click print.

Scanning

Scanning is free and is available at Library IT Section
Scanned documents may be in PDF or JPG format and sent to single or multiple email addresses
The maximum scanner resolution is 1200 dpi. The default resolution is set to 300 dpi.

Wireless printing

Wireless printing is available within the campus
Wireless software must be installed on your computer to use this function.

Prices

Double sided printing is available. Prices apply to each side of the page.

Printing and photocopying	Prices
Scan	Free
A4 B&W	RM0.10
A4 Colour	RM1.00
A3 B&W	RM0.20
A3 Colour	RM2.00

*Prices are subject to change.

How do I book one of the library computers?

Students can book the computers at IT Section using the Pharos Reservation Computer available at Library.

The booking steps are as below:

Key in your student ID and password.
Select the day you wish to book the computer.
Click and drag the time slider to your desire time.
Take note of the computer number and click finish to end the booking session.

*Note: The Pharos Reservation is suspended until further notice. Due to current space limitations and COVIDSafe practices in place, availability of seats is on first-come, first-serve basis.

Can desks be reserved in the library?

Leaving personal belongings unattended on desks or chairs to reserve a study space is not permitted.

How do I borrow a book?

Material Type	Patron Category	Loan Period	Fine (RM)	Renewal
General collection	Academic Staff	50 items for 60 days	0.50 per day	60 days
	Postgraduates	20 items for 30 days	0.50 per day	30 days
	Non-Academic Staff	10 items for 30 days	0.50 per day	30 days
	Students	10 items for 14 days	0.50 per day	7 days
Staff collection	Academic Staff	60 days	0.50 per day	60 days
	Postgraduates	30 days	0.50 per day	30 days
	Non-Academic Staff	30 days	0.50 per day	30 days
	Students	Overnight loan	1.00 per hour	–
Short term	Academic Staff Postgraduates Non-Academic Staff Students	3 days	0.50 per day	Non-renewal
Counter reserved	Academic Staff Postgraduates Non-Academic Staff Students	2 hours	1.00 per hour	Non-renewal
Reference	Non-circulating	Not available	–	–
Periodicals/ Newspapers	Non-circulating	Not available	–	–

How to borrow

Borrowing of library items must be done through the self-checkout machine.

How to return

Return your items to the service desk at the library.

Can I renew a loan?

Yes, an item can be renewed before the due date.
Items cannot be renewed if there are any overdue loans, unpaid fines or Library membership has expired.

How do I renew a loan?

Log in to https://swinburne.librarynet.com.my/Angka.sa2/signIn.htm to renew your loans online.
Renew in person at library service desk, by phone during opening hours (+6082 260 936) or email to [email protected]
An item can be renewed any time before it is due.
You cannot renew on hold items, short term items or counter-reserved loans.
You cannot renew an item if you have any overdue loans, unpaid fines or if your library membership has expired.

How do I pay fines?

You can make payments at the Library Service Desk using e-Wallet (Sarawak Pay or Boost) in person or by representative.
Alternatively, you may request QR Code for e-Wallet payment through email [email protected].

What happens if I can’t pay my fines?

Your account will be blocked until all fines are paid.

The book I need is not held in the library. How can I get a copy?

Inter-Library loan is a service to get you the materials that is not held in Swinburne Library collection: books, journals, articles, etc. To place a request, fill in the Inter-Library eForm at /library/about-library/interlibrary-loans/.
When items arrive and become available, you will be notified via email. Bring your Swinburne ID card to collect it. Most requests are supplied within one week; but may vary depending on the supplying library.
*Note: ILL book service is suspended temporarily in line with COVIDSafe practice. Users may still request for ILL services for articles, book chapters and conference papers.

I’m not sure how to search for library e-resources effectively, how do I find them?

EDS search engine provides access to all library online resources and library material in one search. Log on to “Help” page at /library/search/help/ and watch tutorial videos for more guides and tips.

I need help in referencing, where can I go?

Join a Harvard style or EndNote online workshop at Swinburne Sarawak library via on-site or Microsoft Teams. Log on to “Referencing” page at /library/referencing for more details.

Others

Any additional questions regarding Library Services, please contact our Service Desk Hotline at +6082-260 936 or chat with us via Zendesk Online Chat at /library.

Swinburne University of Technology Sarawak Campus

FAQ