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Servicedesk

Welcome to our Servicedesk gateway. Here you can select from the below departments to get help, service and more.

Servicedesk

Welcome to our Servicedesk gateway. Here you can select from the below departments to get help, service and more.


 

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ServiceDesk

Swinburne Sarawak IT & Facilities support relating to:

  • Furnitures and fixtures
  • Housekeeping
  • Security
  • IT equipment
  • IT Support

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Information Resources (Library)

For inquiries relating to:

  • Access activation for the barrier gates
  • Library account activation and renewal (Angka.sa2 and OpenAthens)
  • Access to library resources and services
  • Referencing, Endnote and Literacy Workshops
  • Interlibrary loan and document delivery service
  • Other matters related to the library

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Student Information Centre

For inquiries relating to:

  • Student ID & Student letters/documents
  • Course registration & enrolment (Student Portal)
  • Career advice and job opportunities for students/graduates
  • Student Visa matters
  • Loans and scholarships
  • Graduation and Assessment

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Finance Treasury Services

For inquiries relating to:

  • Fees charge and financials
  • Payment of fees
  • Refund
  • Student Ledger
  • Instalment payment plan
  • Appeals for fee waiver or delay of payment

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Student Village (Accommodation)

For inquiries relating to:

  • On-campus & Off-campus accommodations
  • Reporting & requesting SV maintenance
  • Tenure renewals
  • SV withdrawals

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FECS Labs

For inquiries relating to:

  • FYRP/Research (claims, HRA, PPRA, equipment/apparatus/consumables request, etc)
  • Lab access (Engineering computer lab access request etc, non FYRP related)
  • General lab equipment utilization/material request (non FYRP related)
  • FECS's computer hardware & software (remote access, software enquiry, software installation & activation, etc)
  • Lab session preparation (for teaching classes/special events)
  • Staff claims (teaching materials/consumables purchases)
  • Safety & Health matters