Servicedesk


Servicedesk

Welcome to our Servicedesk gateway. Here you can select from the below departments to get help, service and more.


 

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ServiceDesk

Swinburne Sarawak IT & Facilities support relating to:

  • Furnitures and fixtures
  • Housekeeping
  • Security
  • IT equipment
  • IT Support

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Information Resources (Library)

For inquiries relating to:

  • Access activation for the barrier gates
  • Library account activation and renewal (Angka.sa2 and OpenAthens)
  • Access to library resources and services
  • Referencing, Endnote and Literacy Workshops
  • Interlibrary loan and document delivery service
  • Other matters related to the library

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Student Recruitment

For inquiries relating to:

  • Course Enquiry for prospective students
  • Inter-campus Transfer Enquiry for current students
  • Student Exchange Enquiry for current students

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Student Information Centre

For inquiries relating to:

  • Student ID & Student letters/documents
  • Course registration & enrolment (Student Portal)
  • Career advice and job opportunities for students/graduates
  • Student Visa matters
  • Loans and scholarships
  • Graduation and Assessment

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Finance Treasury Services

For inquiries relating to:

  • Fees charge and financials
  • Payment of fees
  • Refund
  • Student Ledger
  • Instalment payment plan
  • Appeals for fee waiver or delay of payment

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Student Village (Accommodation)

For inquiries relating to:

  • On-campus & Off-campus accommodations
  • Reporting & requesting SV maintenance
  • Tenure renewals
  • SV withdrawals

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FECS Labs

For inquiries relating to:

  • FYRP/Research (claims, HRA, PPRA, equipment/apparatus/consumables request, etc)
  • Lab access (Engineering computer lab access request etc, non FYRP related)
  • General lab equipment utilization/material request (non FYRP related)
  • FECS’s computer hardware & software (remote access, software enquiry, software installation & activation, etc)
  • Lab session preparation (for teaching classes/special events)
  • Staff claims (teaching materials/consumables purchases)
  • Safety & Health matters

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Marketing

For inquiries relating to:
(For Staff only)

  • Advertisement, logo, artwork, photography and video requisition
  • Publication, social media, write-up and press release
  • Website and digital marketing
  • Webinars and online events