Multi-factor Authentication (MFA) is an additional security step to verify your identity when you login to selected Swinburne applications and systems. This extra layer of security protects you and Swinburne from unauthorised access.
To ensure the cyber security of our Swinburne community, more pages on Swinburne website may require MFA, or may require a combination of MFA plus login access to the web application once your MFA challenge has been authorised.
Multi-factor authentication (student MFA) user setup guide.
Watch how to set up multi-factor authentication.
Passwords are becoming increasingly easy to obtain. They can be stolen, guessed and hacked. New technology and hacking techniques combined with the limited pool of passwords most people use for multiple accounts means information online is becoming increasingly vulnerable to being hacked.
Swinburne has no access to the app on your phone and cannot view any of the information on your phone including passwords, other apps installed or calls.
There are a number of factors involved. In most cases, you will be asked for an MFA challenge whenever you need to sign-in to an application or system using your email address and password. If you feel you are being prompted too often, we recommend you re-start your computer. If the problem still persists, please contact the Service Desk on firstname.lastname@example.org / +6082255000.
You are not recommended to set up your authentication apps on multiple device, its strongly encourage to set up on one personal device. Incase you are not able to access your applications and system kindly contact contact the Service Desk on email@example.com/ +6082255000.
Yes. Although you are recommended to use Microsoft authentication as the default method after set up completed. Incase you are unable to verified authentication through apps, you may choose SMS as another option.
The app is the most secure and easiest method for MFA. But if you do not have a smartphone, you are recommended to choose SMS as another option.
Tap Deny, then Report Fraud if you are using the Authenticator app. We recommend you
change your password immediately. This will make your account secure again.
You can still use the app when you are not connected to the internet. Open the app to find a 6-digit code. Use this code instead to verify your identity.
You are recommended to contact the Service Desk on firstname.lastname@example.org/
+6082255000 for assist.
Yes. The app will continue to work.
Yes. But Swinburne IT recommend the use of the Microsoft Authenticator app.
Check that push notifications has been enabled for the Microsoft Authenticator app by going into the Settings app on your phone. If this doesn’t fix the issue, please make sure the time and date settings on your device match those of your current location.
You may need to re-authenticate or reconfigure mobile and desktop clients. If you need
additional assistance, please contact the Service Desk on email@example.com/
+6082255000 for assist.