Reset your password using SSPR on the web

Use the following steps to access Azure AD Self-Service Password Reset (SSPR) and get back into your account.

1. From any Office 365 Sign-in page, select the Forgot my password link or got directly to the Password reset page
   
   
   
   
2. Enter your University User ID

   (e.g. abc@swinburne.edu.my),

   Prove you aren’t a robot by entering the characters you see on the screen, and then select Next.
   
   

3. Choose an authentication method, provide the correct responses, and then select Next
   
   
   
   
4. Choose the second contact method use for verification:
   
   
   
   
5. On the Choose a new password page, enter a new password, confirm your password, and then select Finish
   
   
   
   
6. When you see the message, your password has been reset, you can sign in with your new password
   
   

Add your contact details for SSPR and MFA

At any time, if you wish to add or update your contact details for SSPR or MFA then please visit the My Security Info page

1. On the Security info page, select Add method
   
   
   
   
2. On the Add a method page, select a contact method from the drop-down list, and then select Add
   
   
   
   
3. Add your contact details and click Next
   
   
   
   
4. Enter the code that is sent to you and click Next
   
   

Change or Delete your Contact Details

On the My Security Info page, you can review, change or delete any of your contact methods

Frequently Asked Questions