Swinburne University of Technology Sarawak Campus

2 Day Social Media Marketing and Crisis Management Training

This intensive 2-day introductory course in social media marketing and crisis management is designed to get you to understand the impact of social media like Facebook, Instagram, LinkedIn, YouTube and WhatsApp on your business and how to take advantage of these opportunities. Also, to develop an online influencer marketing strategy to develop online word of mouth.

This HRDF claimable programme aimed to prepare you to effectively manage any crisis on social media platforms. You will learn various prevention, mitigation, response and recovery methods in critical situations and be able to apply them effectively on any platform.

Upon completion, you will receive the “2 Day Social Media Marketing and Crisis Management Training” certification from Swinburne University of Technology Sarawak and ClickAcademy Asia. ClickAcademy Asia is a partner of Swinburne University of Technology Sarawak in delivering digital related professional courses.

Program Dates

  • 27 – 28 June 2019 (9am – 5pm)


  • RM1,850/pax + 6% SST
  • HRDF Claimable


  • Swinburne University of Technology Sarawak

Course details

– Target beneficiaries, course objectives and course content 

Target beneficiaries

Ideal for marketing professionals and management staff looking for an intensive introduction to using social media channels within a marketing strategy.

Course objectives

Participants will be able to:

  • Understand how to align your social media strategy to your overall business objectives
  • Evaluate appropriate channels, content, tools and techniques for your social media activity
  • Understand the risks of social media and plan effective strategies for online reputation management
  • Develop an influencer marketing strategy to attract influencers and generate online word-of-mouth
  • Measure success of your social media activity

Course content

This 2-day course covers:


  • The social media landscape
  • Positive and negative case studies


  • Global and local trends
  • Implications for business and marketing


  • Major channels like Facebook, Instagram, YouTube, WhatsApp and Twitter
  • Growing channels like LinkedIn, Pinterest and Telegram
  • Other channels – TikTok and Snapchat
    • Latest trends
    • Content marketing strategy
    • Advertising
    • Case studies


  • Defining social media crisis
  • Laying the foundation
  • Crisis prevention, readiness and radar
  • Understanding a social media crisis
  • Responding to a crisis
  • Renewing social media crisis
  • Case studies


  • Online vs offline word of mouth and finding key influencers
  • Creating an influence marketing plan and managing influencers


  • Benchmarking and the ROI
  • Tools and Dashboards

How to register

– Entry requirements and application process.

Entry requirements

As the main language of instruction is English, you will be required to be proficient in the language. You will also need to bring along a laptop for the entire duration of the course for hands on exercises.

Application process

To apply for this course, please fill this online registration form.

For more enquiries, please contact us at 082-260636 or email to sutsshortcourses@swinburne.edu.my.