The function of the Academic Administrative Office is to optimise resources and operation efficiency in supporting the expansion of course offering portfolios and new initiatives under the Horizon 2025. Thus, all professional staff currently working in the respective Faculties / School / LTU are centralised into one admin office and continue to provide support new courses, new initiatives, functions, major projects and events and also to alleviated duplication in each of the academic units.

The Audit and Risk Unit is responsible for ensuring the management of the University is functioning satisfactory and effectively. Among other responsibilities are: -

• Planning, implementing, and managing the audit assignment through performing a continuous review of the systems of internal control, statutory and policies compliance of the University to assess its integrity, adequacy, and effectiveness in mitigating and managing its risk portfolio with emphasis on operational risks;
• Discussing the audit discrepancies and shortcomings noted and recommending remedial actions to be taken in implementation of management internal controls with Chair, Audit and Risk Committee of SUTS, and the Board of Directors;
• Coordinating with the other heads in conducting audits to achieve the audit plan;
• Preparing and issuing audit reports to the Management, Chair, Audit and Risk Committee of SUTS, and the Board of Directors;
• Planning, designing and implementing overall risk management processes for the organisation; and
• Facilitating Risk Management workshops across the University.

The Units play an important role in managing the audit and risk activities of the University to ensure that its processes, systems and policies will be sufficient and in compliance with statutory requirements to support the University’s operations.

Communications & Relations is led by the Director, Communications & Relations, and is responsible for the development and execution of communication, lead generation, and engagement initiatives that amplify brand impact, engage key stakeholders, and protect the University’s reputation. Core functions of the Unit include:

• Management of the university’s communications, content, media, and creative functions to deliver integrated and impactful campaigns;
• Digital lead generation activities with the aim of facilitating the University’s growth objectives;
• Facilitation of engagement with strategic partners in pursuit of university objectives; and
• Engagement with the alumni community.

The Communications & Relations Unit plays a crucial role in executing innovative and purposeful communication and engagement strategies to strengthen the University brand and support its growth.

The Finance and Business Analysis (FBA) is responsible for the financial resources of the University. The key areas of responsibilities include:

• Financial planning for both short and long terms;
• Cash flow / fund management;
• Budget and budgetary control;
• Development and implementation of internal control policies and any other suitable policies to achieve its goal and objectives;
• Business analysis for reporting and decision-making;
• Processing of payments;
• Receivables and collection;
• Purchasing and payables;
• Tenders and vendors management;
• Financial risks management;
• Maintenance of fixed assets;
• Financial reporting to Executive Group, Executive Committee, Board of Directors, University Council, and any others as necessary;
• Financial and legal compliance; and
• Coordination with relevant units within the University to support growth and strategic initiatives, and to ensure operational functions continue to be efficient and effective.

The Unit plays an important role in managing the financial resources of the University to ensure that its resources will be sufficient to support the growth.

The Future Students (FS) Unit supports the strategic growth of Swinburne University of Technology Sarawak Campus by ensuring prospective students have access to clear information, personalised guidance, and a smooth pathway from enquiry to enrolment.

Led by the Director, Future Students, the unit works across several specialised portfolios to deliver effective recruitment, admissions, and student engagement initiatives.

• Special Projects - manages and enhances the university’s website to ensure information remains accurate, current, and clearly communicated for prospective students and all stakeholders, while providing research and market insights to support data-driven recruitment and marketing strategies digital initiatives that enhance the prospective student experience.
• Student Recruitment - leads domestic and international student recruitment through targeted outreach, regional engagement, partnerships, and the development of initiatives to engage with and attract prospective students.
• International Office - oversees admission journeys, including application processing, advising on admissions procedures, and international student support, while ensuring compliance with visa and regulatory requirements.
• Student Financial Aid - provides guidance on scholarships, financial assistance, and funding opportunities to support access to a world-class Swinburne education.

Through these integrated functions, the Future Students Unit promotes Swinburne Sarawak’s academic offerings to prospective students locally and internationally while ensuring a seamless journey from enquiry to enrolment.

The Human Resources (HR) Unit is responsible for the overall functions of human resources such as human capital planning and recruitment, payroll and compensation, welfare and benefits, training and development, performance management as well as employee relations and discipline of the University.

HR, which is under the Pro Vice-Chancellor & Chief Executive Officer (PVC & CEO) Sarawak Office, supports the University objectives, ensures proper record-keeping and that the University human resources policies and procedures are enforced. HR also liaises with the government and statutory bodies to ensure compliance with relevant regulations. In addition, HR provides support in compliance to the requirements of various accreditations bodies.

Led by the Director, Information Technology, the IT Unit is responsible for the overall functions of Information Technology to support and enable the University’s IT operations and strategic goals. Key functions include:

• IT Infrastructure Management: Maintaining hardware, software, networks, and connectivity.
• IT Systems & Applications: Developing, implementing, and supporting enterprise systems and applications.
• Cybersecurity: Safeguarding and maintaining IT assets by ensuring the protection and upkeep of the University’s data, IT systems, networks, infrastructure, and all software and hardware components.
• IT Project Governance: Developing project governance frameworks that guide decision-making, accountability, and oversight throughout the project lifecycle.
• IT Customer Support:
  • Providing IT helpdesk support at the Service Counter;
  • Administering the service desk for the University;
  • Installing, maintaining, and refreshing PCs, software, projectors, printers, and telecommunication equipment;
  • Planning, managing, and maintaining computer laboratories, tutorial rooms, and PC areas;
  • Conducting IT service satisfaction surveys for students and staff, including data analysis and reporting;
  • Delivering IT support for University events;
  • Supporting meeting and collaboration tools;
  • Managing software licensing and compliance, including teaching software licences; and
  • Managing IT asset inventory and lifecycle processes.

Swinburne Sarawak’s Learning and Teaching Unit (LTU) is tasked to manage and coordinate all Learning and Teaching operations and activities across the University effectively and efficiently with greater impact and results. LTU leads and works closely with Student Engagement, Faculties, School of Foundation Studies and also other operation units to carry out the Learning and Teaching activities, student learning support and also language support for students and staff, including managing and coordinating the English for Academic Purposes (EAP) program, English language clinics and Mata Pelajaran Umum (MPU) units. The LTU supports the University’s vision, mission, and strategic goals through various academic and professional activities.

The Office of the PVC/CEO develops all strategic plans, and provides leadership for the total operations of the Sarawak Campus. The PVC/CEO’s Office also ensures close alignment and support of the vision and objectives of Swinburne University of Technology in Australia.

The Registrar’s Office is responsible for the governance and delivery of core student administrative functions across the University. Its scope includes Student Systems and Student Administration, encompassing student evaluations, academic timetabling and class allocation, administration of the Student Management System and University website, Student Information Centre, student data and reporting, enrolment and records, as well as assessment, progression and completion. The Office ensures that all processes are conducted accurately, consistently and in compliance with University policies and regulatory requirements.

The Registrar’s Office is also responsible for administering the Complaints, Reviews, Appeals and Misconduct (CRAM) framework, ensuring a structured, transparent and consistent approach to feedback and resolution within the University community.

The Office provides services to the Chancellery and academic units, and supports the provision of accurate and timely information to internal and external stakeholders.

Director Administration Office

The Student and Corporate Services provides support services at SUTS and comprises of the following:

• Accreditation and Quality
• Building Facilities
• Information Resources
• Legal, Risk and Compliance

The Division aims to provide effective and efficient support services in relations to services for the students – including library services, and welfare matters as well as daily operations of the University.

Accreditation and Quality 

The Accreditation and Quality unit oversees the University’s quality assurance and accreditation processes to ensure that academic programmes meet national regulatory standards and uphold the University’s academic quality framework. It coordinates programme accreditation, reviews, and compliance requirements with external regulatory bodies such as the Malaysian Qualifications Agency and the Ministry of Higher Education.

Working closely with faculties and departments, the unit supports programme development, periodic reviews, and continuous quality improvement initiatives. It also coordinates quality audits, maintains accreditation documentation, and promotes consistent quality assurance practices across the University to strengthen academic standards and regulatory compliance.

Building Facilities

As a unit under the Student and Corporate Services Division, Building Facilities provides support and advice to the University, which include the following areas:

• Space Management – relocation, renovation, signage, project management, space use and needs analysis, maintaining a space inventory and utilisation database, helping to find space solutions, masterplan, campus tour;
• Asset Management – managing the building, mechanical and electrical infrastructure to support the University’s strategic objectives in a financially sustainable manner.
• Maintenance (M&E) – fan, lighting, power trips, firefighting equipment, plumbing, PA system, split unit and central air-conditioner, managing utilities (electricity, water), trouble shoot of M&E issues;
• Maintenance (architectural) – furniture, projector screens, whiteboard, blinds, refresh of furniture, painting works;
• Tenancy agreement – ensuring compliance with agreement and effective communication with building owner;
• Sub-tenancies – managing of sub-tenants, and its related agreements, timely collection of rentals etc;
• Landscaping – ensuring landscaping befits a branch campus, and the general upkeep of the landscape;
• Project Management – planning and execution of major refurbishment works/projects;
• Occupational, health and safety – implement the OSH management system, ensuring statutory compliance, and continuous improvement to processed; and
• Emergency management – implement the emergency operation plan, ensuring statutory compliance, and continuous improvement to processes.

The Units plays an important role in ensuring that the University has sufficient resources, infrastructure, and services in place in supporting the University operations.

Information Resources

The Swinburne Sarawak Information Resources (Library) supports students, academic staff and researchers, as an educational resource, a lending library, and a centre of research. The library is a technology integrated learning facility, provides learning resources and services to support the University’s learning, teaching and research programs. Access to electronic resources is available on and off campus. The key roles and functions of the Library include:

Library Discovery and Systems

• Technological library infrastructure, digital and innovation;
• Maintenance, support of digital and technical services, inclusive of contents;
• Information support and maintaining access of electronic resources;
• Resources, content and web discovery; and
• Cataloguing and creating records of library materials / classification.

Scholarly Resources and Acquisitions

• Collection development, assessment and curation;
• Development of open access collections;
• Materials preservation;
• Review of access agreements and contracts; and
• Analysis and planning for operations related to acquisitions and services.

User Support and Outreach

• Memberships and circulation functions;
• Customer and reference services;
• Maintenance and organisation of library materials. Stock verification;
• Library activities, marketing and promotions; and
• Space, infrastructure and project innovation.

Academic and Research Engagement

• Develop and manage instructional infrastructure;
• Conduct library literacy workshops;
• Academic and research services;
• Maintaining subject guides or subject materials; and
• Library liaison program.

Legal, Risk and Compliance

The Legal, Risk & Compliance (LRC) unit supports the University’s governance, regulatory compliance, and institutional risk management. It provides oversight on legal and contractual matters, coordinates enterprise risk management and business continuity planning, and ensures the University’s operations align with relevant laws, regulations, and internal governance frameworks.

The unit also supports policy governance, monitors compliance obligations, and works closely with departments to identify, assess, and mitigate institutional risks. Through these efforts, LRC helps strengthen accountability, promote sound governance practices, and support informed decision-making across the University.

The Student Experience and Employability (SEE) Unit is dedicated to enriching the university journey beyond the classroom. The Unit supports students in developing personally, socially, and professionally by providing a wide range of programmes, services, and opportunities throughout their time at the University.

SEE oversees initiatives that enhance student engagement, leadership development, volunteering and community involvement, student wellbeing, accommodation services, and career readiness programmes. Through these initiatives, students are encouraged to explore their interests, build meaningful connections, and develop skills that prepare them for life and work after graduation.

By working closely with academic faculties, industry partners, and the wider community, SEE creates experiences that bridge learning with real-world opportunities, helping students graduate as confident, capable, and socially responsible individuals.

The Unit is committed to creating a supportive and vibrant campus environment where every student can thrive and make the most of their university experience.

Swinburne Innovation Malaysia Sdn Bhd (SWIM) is a wholly owned subsidiary of Swinburne Sarawak Sdn Bhd set up in 2019 as a Research and Development (R&D) Status Company. In line with the University’s vision for excellence in transformative research, SWIM works closely with the industry to maximise the impact from R&D. SWIM also provides research driven professional training courses to ensure latest know-how is put to use.