Swinburne University of Technology Sarawak Campus

Service improvements

  • We’re always looking for innovative and effective ways to improve what we do. We are delighted to receive continuous feedbacks from library users.  This gives us an opportunity to get your feedback and use it to help shape and continually improve our services.  We appreciate your comments and we are working hard to make improvements that meet your expectations.
  • Here is a snapshot of the things that are most important to you, and what we have already done to make improvements.
What’s important to youHow we improved
Digital HelpdeskDigital Helpdesk service is provided as a one-stop assistance platform to allow students to direct their queries to the relevant units in real-time. Launched in August 2017 and located at Student HQ, queries via video calls can be made directly to Information Resources, Facilities Services and IT Client Services as necessary. We hope this service will assist in improving the overall students’ experience in the University.
Leisure and study spaces

The capacity of Student Study/Leisure Area (B001) has increased with the new added furniture such as Lego shape sofas, high stool chairs, tables and chairs since August 2018 so that more students can enjoy the facilities.

Mobile app for cashless payment

Library has added another payment option for users to pay their printing reload, library fines and lost of book charges at library counter, with the use of eWallet ‘Sarawak Pay’ effective 1st October 2018.

Digital ContentsTheses and Final Year Projects Collection is now available for viewing through the library website and through OPAC. This collection is only accessible to Swinburne Sarawak communities through their Angka.sa2 account.

‘Refine your search’ is a feature on our library website that allows users to access collection based on specific subjects and disciplines.

Referencing section of the website is now available with APA Style Guide module.

Since December 2018, library quick guides for major databases were made available to help users to quickly retrieve relevant information from the thousands of records in our database.

A new Academic Integrity (AI) video has been created to increase awareness on AI among students. The video was made available on the library website and Canvas Learning Management System since April 2019.
Digital Information KioskDigital Information Kiosk has been upgraded with the installation of a 40’ inch screen and more sensitive touch sensors to give library users a better and user-friendly experience while doing searches on library services and facilities at the kiosk
Collection DevelopmentEvery year, the library strive to continue developing collections and resources to meet the teaching and research demands for the university. Areas notable for building its collection are cybersecurity, law and diploma of business management.

Since January 2019, the library has started subscribing to PressReader – an eMagazine and eNewspaper platform that is available for download on iOS, Android, Windows, and Mac with access to more than 7,100 global publications.