Service improvements

We’re always looking for innovative and effective ways to improve what we do. We are delighted to receive continuous feedbacks from library users.  This allows us to get your feedback and use it to help shape and continually improve our …
  • We’re always looking for innovative and effective ways to improve what we do. We are delighted to receive continuous feedbacks from library users.  This allows us to get your feedback and use it to help shape and continually improve our services.  We appreciate your comments and we are working hard to make improvements that meet your expectations.
  • Here is a snapshot of the most important things to you, and what we have already done to make improvements.
What’s important to youHow we improved
Leisure and study spacesBring Your Own Device (BYOD) Learning space located at B413 is another 24-hour area for students. This area is equipped with Eduroam Wi-Fi, a dedicated powerpoint for each user, CCTV, Print4U Printer Kiosk, and card access entry for safety and security.
Mobile app for cashless payment

The library added another eWallet ‘Boost’ in January 2020 (another alternative is S Pay Global) for users to pay their printing reload, library fines, and loss of book charges at the library Service Desk.

Digital Contents / Online Literacy ClassesTo support teaching and learning during this pandemic, the library provides online workshops via MS Teams. This ensures that library literacy classes are still available for students even though they are not on campus. Online classes can be booked or requested by students.
Develop series of videos for imparting information skills.
i) Pre-recorded video of library instruction for ‘Find and search library e-resources’ and ‘Reference and cite information sources’ module

ii) Quick Guide video for Harvard Referencing guide and VitalSource eBook databases

iii) Produce a short clip/montage highlighting on library services and access during CMCO and uploaded it onto Discord app

iv) Produced new ‘Virtual Library Tour’ video for orientation via MS teams,
These videos can be accessed through the library website here.
Collection DevelopmentEvery year, the library strives to continue developing collections and resources to meet the university’s teaching and research demands.
In 2019, the library started subscribing to PressReader – an eMagazine and eNewspaper platform that is available for download on iOS, Android, Windows, and Mac with access to more than 7,100 global publications.
Swinburne Sarawak Library has also subscribed to some eTextbooks / eBooks through VitalSource Bridge and its Bookshelf allows users to access digital content from laptops, tablets, or mobile devices. Texts can be downloaded directly via Bookshelf app or access them via browser.
Library Toilet RefurbishmentIt is a significant facelift with a modern concept, new lighting and flooring, and an improved disability toilet. The renovation was completed in August 2020.
Walltalkers WallsDiscussion rooms were now installed with walltakers. Walltakers (replacing the old whiteboards) are dry-erase writable surfaces that offer a clean, bright surface for excellent readability and erasability, from wall-to-wall.
Color Printing Charges

Earlier 2020, charges for color printing have been revised from RM1.50 to RM1.00 for A4 and RM2.50 to RM2.00 for A3.


One black and white (B&W) printer is also available at 24-Hour Study Area to provide students printing services once the library is closed.
Monitoring of Library Space – #FairSpace

Space hogging has been an ongoing issue in the availability of study space in the library. Library staff has been on guard and will patrol hourly to ensure vacant seats are not left attended. Staff will place ‘post-it-note’ at any unattended as a reminder to users.

Library Search Engine

To improve searching for online library resources, EBSCO Discovery Service (EDS) has been introduced in mid-2020 to enhance the visibility of library subscribed articles through the search engine.

Signage and Posters

All signages and posters had been standardized and updated to provide better information and instruction in the library (including the COVIDSafe Practices).

Swinburne Sarawak Library Mobile App

The library has developed the mobile app as a one-stop centre, and digital platform for primary digital contents and services the library provides to the Swinburne Community. It was officially launched on the 16th of April 2021. To enjoy the features, users can download the app directly from the App Store or Google Play.

Library Service DeskIn July 2021, the library has migrated to the ManageEngine Service Desk Plus to manage all requests, issues, and queries. It is a helpdesk ticketing system that will enable the library to centralize and capture reported cases and provide fast and efficient support to our users. Users can now email to Library Service Desk at library@swinburne.edu.my for any library-related matters.
VitalSourceThe library has fully migrated from VitalSource Bridge to Explore. Users can now view all the subscribed 200+ titles, borrow and view everything in one platform (Bookshelf).