Troubleshoot database access

If you’re having trouble logging in:

• Change your password
• Contact Library Service Desk if you need help to retrieve username, reset password or activate/renew library membership.

There are a few things you can try:

• Copy the link and open it in a new window outside of Canvas
• Off campus links require a proxy. Check that the link has the following prefix: http://swinburnedb.librarynet.com.my:2048/login?url=
• Copy the title of the article and search for it through the library search
• Contact your lecturer and ask them to fix the link.
• For other Canvas problems, such as disappearing units, contact the Service Desk. Call  +6082 255 000 or email [email protected]

Many databases require cookies and Java to be enabled in your web browser. If they have not been enabled the database may not work at all, or may not work correctly.

You can enable cookies via your browser privacy settings.

Clearing your cache and cookies can help resolve many browser functionality issues.

• Cookies are files that store information on your site preferences. Clearing cookies can fix issues related to sign in.
• The cache stores data from websites you visit so webpages will load faster. Clearing your cache can resolve issues related to pages not loading or displaying old page content.

For instructions see your browser support website

Disabling or removing your Adblocker and Extension can help resolve many browser functionality issues.

• While it’s easy to see the appeal of ad blockers and extension features, the software has nearly as many drawbacks as it does advantages. Despite its name, ad blockers often end up blocking more than just advertisements
• Refer instructions here on:
  • How do I turn off my Ad Blocker?
  • Install and manage extensions
  • Whitelist pages to disable AdBlock on specific sites

All scanned articles and many database articles are only available in PDF (Portable Document Format). To view PDF files open them in your browser or download Adobe Reader

• Download Adobe Reader

Not all of our databases provide full text for every journal. If the full text is provided, you may be able to access it by selecting the full-text button, unlock icon or green icon as different databases have different approach in telling the full-text availability. Please ensure to limit your search to full-text prior to do searching.

Most workplace networks use firewalls, proxy servers and other security measures that may affect database access.

If you are blocked by a workplace or network firewall you will need to contact your network provider.