Request a Recheck of Your Mark and Reassessment

Dissatisfied with your marks? Find out more.

Request a Recheck of Your Mark and Reassessment

Assessment of student work goes through a rigorous process, including internal moderation to ensure consistency of assessment standards. Reassessment of student work will only be considered where there are valid grounds.

If you believe that you have valid grounds to request a reassessment you need to initiate the local resolution process as outlined below.


In most cases, attempts to resolve a matter, or dissatisfaction with a decision, should first be made at the local level with the unit convenor or teacher directly involved with the assessed work.

You have up to ten (10) working days to request a recheck of your mark after the publication of results for the assessed item. In exceptional circumstances, the university may allow a longer period.

During this informal local resolution stage, your Unit Convenor or teacher will work with you to try and resolve the matter. This may include:

  • Checking that the assessment item was correctly marked
  • Checking that the aggregate marks for assessment components have been taken into account
  • Discussing the marking criteria in detail with you
  • Reviewing your attendance and/or submission records

At the end of your session with your Unit Convener, you and your Unit Convener must complete the Exam and Assessment Recheck Report form. This form is for your record that you have completed the local resolution stage.

Local Resolution Outcome

You will be advised by email of the outcome as soon as practicable. As a result of the local resolution process, Swinburne may award an improved mark or decide that the original mark stands.

Dissatisfaction with local resolution outcome

If you are not satisfied with the outcome of your meeting with your Unit Convenor, and further resolution is sought, you may apply for Reassessment within 21 working days after the local resolution outcome is notified.


Step 1: Must have completed local resolution stage; as outlined above. Documents required: Exam and Assessment Recheck Report form

Step 2: Please lodge a formal complaint through our Complaints and Feedback online form within 21 working days after your local resolution outcome.

Step 3: Prior to the submission of Application for Reassessment, payment of RM150.00 (per request) to be made. Click HERE on payment mechanism.

Step 4: Upon payment, please fill in the Application for Reassessment form and submit all of the above documents (softcopy) to cram@swinburne.edu.my.

You will be notified of the outcome via your Swinburne student email account within 21 working days upon submitting your complaint. The duration may be longer depending on the nature of your concern or further investigation required or any other grounds deems equivalent.

Important Notes:

  • Local resolution (Request a recheck of your mark) must be sought within 10 working days after the publication of results for the assessed item.
  • Formal complaint (Application for Reassessment) must be lodged within 21 working days after your local resolution outcome is notified.
  • The outcome of your Application for Reassessment will be notified within 21 working days of submitting your complaint

For more information, you may contact us at cram@swinburne.edu.my.